This Privacy Policy explains how Stock Page Stock Limited collects, uses and protects personal data in the course of providing surveying, valuation and property management services, and when you interact with our website at https://www.stockpagestock.com.
We are committed to handling personal data fairly, lawfully and transparently, in line with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This notice is intended for clients, leaseholders, freeholders, tenants, suppliers, professional contacts and visitors to our website. It describes the types of personal data we process, the purposes for which we use it, and the rights you have in relation to that data.
Please read this Privacy Policy together with any other privacy information or fair processing notices we may provide to you from time to time.
Stock Page Stock Limited is the data controller for the personal data described in this Privacy Policy. This means we decide why and how your personal data is used.
Identity: Stock Page Stock Limited
Registered office / main trading address: 83 Goswell Road, London EC1V 7ER, United Kingdom
Telephone: +44 (0)20 7251 4171
Email: enquiries@stockpagestock.com
Website: https://www.stockpagestock.com
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, please contact us using the details above and include “Data protection enquiry” in the subject line where possible.
The personal data we collect will depend on your relationship with us and how you interact with us. It may include:
- Contact details such as your name, postal address, email address and telephone number.
- Identification details such as your job title and the organisation you represent, and where relevant basic verification information.
- Property and tenancy information such as property addresses, flat or unit numbers, lease details, service charge information and details relevant to block or estate management.
- Communication records such as emails, letters, meeting notes and call information relating to our dealings with you.
- Financial information such as details of payments you make to us and, where relevant, information needed to allocate service charges or fees. We do not store full payment card details.
- Technical and usage data when you use our website, such as IP address, browser type, time zone setting and information about how you navigate our site. This may be collected using cookies and similar technologies.
- Information you choose to provide in enquiry forms or when you contact us by phone, email or post.
We aim to collect only the personal data we need for the purposes described in this Privacy Policy.
We use personal data only where we have a valid reason to do so. Typical purposes include:
- Responding to enquiries: to answer questions, provide information about our services and follow up on your requests.
- Providing property and surveying services: to manage residential blocks and estates, carry out lettings and management, undertake surveys, valuations and major works, and to administer related records.
- Client and instruction administration: to open and manage client files, issue documentation, manage service charges and fees, and keep appropriate records.
- Compliance and legal obligations: to meet our regulatory, tax, accounting and reporting duties, and to cooperate with regulators and public authorities where required.
- Managing our relationship with you: to communicate with you about your property, your instructions, changes to our services or to this Privacy Policy.
- Website management and improvement: to operate, maintain and improve our website, including monitoring its performance and understanding how it is used.
- Security and risk management: to help protect our business, our clients and others from fraud, misuse and other risks.
We do not use your personal data for unrelated purposes without informing you and, where necessary, obtaining your consent.
Data protection law requires us to have a lawful basis for using your personal data. Depending on the circumstances, we may rely on one or more of the following bases:
- Contract: where processing is necessary to enter into or perform a contract with you, for example when providing property management, surveying or valuation services.
- Legal obligation: where we need to process personal data to comply with legal or regulatory requirements, such as tax, accounting, anti-money laundering or health and safety obligations.
- Legitimate interests: where the processing is necessary for our legitimate business interests or those of a third party, and your interests and fundamental rights do not override those interests. This may include managing our business, maintaining accurate records, improving our services and managing risk.
- Consent: in limited situations where we ask for your consent to use your data for a specific purpose, you are free to refuse or withdraw consent at any time.
If you would like more detail about the specific lawful basis we rely on for particular processing activities, you can contact us using the details set out above.
We treat personal data as confidential and only share it where this is necessary and lawful. Depending on the services we provide and your relationship with us, we may share personal data with:
- Service providers and suppliers who support our business operations, such as IT providers, document storage, printing and mailing services, and professional advisers.
- Contractors and consultants involved in managing or maintaining properties, carrying out surveys, inspections, repairs and major works.
- Other professional advisers such as solicitors, accountants, valuers or managing agents, where required in connection with your matter or property.
- Public bodies and regulators such as local authorities, the courts, law enforcement agencies or other authorities, where we are required or permitted by law to do so.
Whenever we share personal data with third parties, we seek to ensure that they only use it for the relevant purpose, handle it securely and in accordance with data protection law.
We do not sell your personal data to third parties.
We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
In deciding how long to retain personal data we consider factors such as: the nature of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, how long we need to keep records in case of queries, complaints or legal claims, and applicable legal and regulatory retention requirements.
In many cases, property management and professional records are kept for a number of years after an instruction or relationship ends so that we have an accurate history of the property and our dealings in case of future queries or disputes.
When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to an identifiable individual.
Most of the time, personal data we handle is stored and processed within the United Kingdom or the European Economic Area (EEA).
Where it is necessary to transfer personal data to countries outside the UK or EEA, we will only do so where there is an appropriate legal safeguard in place. This may include using countries that the UK or European Commission has decided provide an adequate level of protection, or putting in place standard contractual clauses or equivalent safeguards with the recipient.
If you would like more information about international transfers of your personal data, please contact us using the details in the “Who We Are & How To Contact Us” section.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include the right to:
- Access your personal data and receive a copy of the information we hold about you.
- Rectification of inaccurate or incomplete personal data.
- Erasure of your personal data in certain circumstances (sometimes called the “right to be forgotten”).
- Restriction of our use of your personal data in certain circumstances.
- Objection to processing that is based on our legitimate interests, on grounds relating to your particular situation.
- Data portability in some cases, allowing you to obtain and reuse your personal data for your own purposes across different services.
- Withdraw consent where we rely on your consent to process your personal data. Withdrawing consent does not affect the lawfulness of processing carried out before your withdrawal.
If you wish to exercise any of these rights, please contact us using the details in the “Who We Are & How To Contact Us” section. We may need to confirm your identity before acting on your request.
We take the security of personal data seriously and use a combination of technical and organisational measures to protect it from unauthorised access, loss, misuse or disclosure.
Measures may include access controls, password protection, physical security for our premises, staff training, policies and procedures governing how we handle information, and the use of trusted service providers for our IT and communications systems.
While we do our best to protect personal data, no system can be completely secure. We therefore cannot guarantee the security of information transmitted to us or stored by us, but we aim to maintain appropriate security standards at all times.
Our website may use cookies and similar technologies to make the site work, remember your preferences and help us understand how visitors use our pages.
Information collected in this way is generally aggregated and does not directly identify you. Typical examples include counting visitor numbers, understanding which pages are most frequently viewed and how visitors move around the site, so that we can improve its structure and content.
You can usually control cookies through your browser settings, including blocking or deleting them, although some parts of the website may not function properly if you disable essential cookies.
Where we use analytics or other optional cookies, we aim to do so in a way that respects your privacy and complies with applicable cookie and privacy laws.
We may update this Privacy Policy from time to time to reflect changes in the law, our services or how we handle personal data.
Any changes will be posted on this page and, where appropriate, we may also notify you directly. We encourage you to review this page periodically to stay informed about how we protect your information.
This Privacy Policy was last updated on 1 October 2024.
If you have any concerns about how we handle your personal data, we would encourage you to contact us first so that we can try to resolve the issue. You can do this using the contact details set out in the “Who We Are & How To Contact Us” section.
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. Further information about how to complain is available on the ICO’s website.
If you are based outside the UK, you may have the right to complain to your local data protection authority.